Frequently Asked Questions

Q: What features does eMailCampaigner offer?

eMailCampaigner includes the following features:

• Mailing list subscription management, including automatic subscription list monitoring, bounce management, de-duping and updates
• Easy-to-use template-based editor, which generates each email in the appropriate format and automatically delivers the best format to the recipient's email box
• Executive and Advanced reporting that gives you the information you need

Q: What reports are available?

There are two primary reports:

• Executive Summary - Provides a quick overview of all the available reports and summarises recent information.
• Advanced Reporting - This report provides detailed information about the number of emails sent, bounced, opened and clicked. It also shows how your performance trends over time and compares to usage data across our site.

Q: How much does eMailCampaigner cost?

eMailCampaigner is a service that you pay for on a monthly basis. Pricing is based on the number of emails you send during a monthly period along with the features activated on you account. There is a small set up charge to activate your account and personalise it to your requirements. Please call us on 0870 770 4990 for more details

Q: What are my payment options?

Our standard payment plans are:

• Pay month-by-month by credit card or standing order
• Prepay for 6 or 12 months and receive additional discounts

Q: What is spam?

Spam is unsolicited email also known as junk mail or UCE (Unsolicited Commercial Email.) eMailCampaigner has a zero-tolerance spam policy. By sending email only to those who have given you permission, you are adhering to the terms of the eMailCampaigner user agreement and following accepted permission guidelines.

Q: How do I get started?

Get started quickly with this to do list: Call us on 0870 770 4990 and we'll get your account activated. From there you can create a test email campaign and start enjoying the benefits of our system.